BREAKING! End of Operation of WOW AIR
Thousands of passengers are stranded this morning as Wow Air cancels all its flights. GROUNDED / Facing financial difficulties, WOW Air has canceled its flights until further notice. Passengers have been informed. The airline’s fleet stands at 11 aircraft, down from 20 in November 2018
The troubled Icelandic airline is heavily in debt and has been seeking a backer for months. Talks with a US financier and the rival carrier, Icelandair, have broken off in the past few days.
As dawn broke at Keflavik airport outside Reykjavik, the airline announced:
“Wow Air is in the final stages of finalizing equity raise with a group of investors. All flights have been postponed until documentation with all parties involved have been finalized.
“All passengers have been informed via text message/email to the contact details listed in the booking.
End of Operation of WOW AIR
Information for WOW AIR passengers
WOW AIR has ceased operation. All WOW AIR flights have been canceled.
How will I reach my destination?
Passengers are advised to check available flights with other airlines.
Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.
What are my rights?
Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.
Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.
Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.
Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator/liquidator.
Where can I get up-to-date information?
This announcement will be published and continuously updated on the following websites:
– Icelandic Transport Authority: www.samgongustofa.is / www.icetra.is
– Keflavik Airport: www.isavia.is/en
– WOW AIR: www.wowair.com
– Posted at all relevant airports
General information about passenger rights can be found atwww.icetra.is