The World’s Best Airlines of 2019 by Skytrax

Qatar Airways is named the World’s Best Airline at the 2019 World Airline Awards, with Singapore Airlines ranked 2nd and ANA in 3rd place.

About the World Airline Awards

Celebrating their 19th anniversary, the World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. The awards are frequently referred to by media around the world as “the Oscars of the aviation industry”.

Over 100 customer nationalities participated in the survey with 21.65 million eligible entries counted in the results. All survey entries were screened to identify IP and user information, with duplicate, suspect or ineligible entries deleted. Over 300 airlines are featured in the 2018/2019 survey results. The customer survey forms were offered in English, French, Spanish, Russian, Japanese and Chinese.

The online survey operated from September 2018 to May 2019. On a year-to-year basis, further substantial increases in customer voting were recorded across the Chinese and Spanish language surveys.

The World’s Top 20 Airlines of 2019

  1. Qatar Airways
  2. Singapore Airlines
  3. ANA All Nippon Airways
  4. Cathay Pacific
  5. Emirates
  6. EVA Air
  7. Hainan Airlines
  8. Qantas Airways
  9. Lufthansa
  10. Thai Airways
  11. Japan Airlines
  12. Garuda Indonesia
  13. Swiss International Air Lines
  14. China Southern Airlines
  15. Austrian Airlines
  16. Air New Zealand
  17. Bangkok Airways
  18. KLM Royal Dutch Airlines
  19. British Airways
  20. AirAsia

The World's Best Airlines 2019 Skytrax

Best Airlines – by Global Region

Northern Europe – Finnair
Western Europe – Lufthansa
Eastern Europe – Aeroflot Russian Airlines
Africa – Ethiopian Airlines
Australia / Pacific – Qantas Airlines
Central Asia / India – Air Astana
China – Hainan Airlines
Central America / Caribbean – Copa Airlines
South America – LATAM
North America – Air Canada
Asia – Singapore Airlines
Middle East – Qatar Airways
Europe – Lufthansa

Best Low-Cost Airlines

Africa – Fastjet
Australia & Pacific – Jetstar Airways
Asia – AirAsia
Central Asia / India – IndiGo
China – West Air
South America – Sky Airline
Middle East – Flynas
Europe – EasyJet

Best Low-Cost Airlines in Europe 2019

1. EasyJet
2. Norwegian
3. Ryanair
4. Eurowings
5. Vueling Airlines
8. Wizz Air
9. airBaltic
10. Pobeda

Best Airline Catering

Economy – EVA Air
Premium Economy – Austrian Airlines
Business – ANA All Nippon Airways
First Class – Air France

Best Airline Seats

Economy – Japan Airlines
Premium economy – Virgin Atlantic
Business – Qatar Airways
First class – Singapore Airlines

Best Regional Airlines

World’s Best Regional Airline – Bangkok Airways
Africa – Royal Air Maroc
Asia – Bangkok Airways
South America – Azul Brazilian Airlines
North America – JetBlue Airways
Central Asia / India – Azerbaijan Airlines

Best Airline Lounges

First class – Swiss International Airlines
Business Class Lounge – United Airlines
Airline alliance lounge – Star Alliance Los Angeles
Independent airport lounge – Plaza Premium Heathrow Terminal Two
First class lounge dining – Air France

Best Airlines Staff Service  by Global Region

Africa – South African Airways
Australia / Pacific – Fiji Airways
Central Asia / India – Vistara
China – Hainan Airlines
Central America / Caribbean – Copa Airlines
South America – Azul Brazilian Airlines
North America – Delta Air Lines
Asia – Thai Airways
Middle East – Flynas
Europe – British Airways

Qatar Airways Group Chief Executive, Mr Akbar Al Baker, said: “We are thrilled to be globally recognized by our customers by winning these four prestigious awards. Becoming the first airline to be named as ‘Airline of the Year’ for the fifth time is a landmark achievement and, combined with three other major Skytrax awards, it is a testament to the tireless efforts of the entire Qatar Airways team. It is a proud moment for the airline as our constant innovation and service standards set the benchmark in our industry.”

Edward Plaisted of Skytrax said: “To be named as the World’s Best Airline is a great recognition of Qatar Airways high standards, and recognizes the hard work and dedication from every member of staff to satisfy customers. To achieve this accolade for the fifth time is a remarkable achievement, and we congratulate them for this unique success. All of today’s award-winning airlines are voted for by customers, and the focus of our annual survey is for travelers to make their own, personal choices as to which airlines they consider to be best. We operate the survey and awards in a 100% independent and impartial format according to the commitment we gave back in 1999, and whilst every winner may not be the favorite of everyone, those that disagree should understand that these are the Passenger’s Choice Awards.”