The World’s Best Airlines of 2019 by Skytrax
Qatar Airways is named the World’s Best Airline at the 2019 World Airline Awards, with Singapore Airlines ranked 2nd and ANA in 3rd place.
About the World Airline Awards
Celebrating their 19th anniversary, the World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. The awards are frequently referred to by media around the world as “the Oscars of the aviation industry”.
Over 100 customer nationalities participated in the survey with 21.65 million eligible entries counted in the results. All survey entries were screened to identify IP and user information, with duplicate, suspect or ineligible entries deleted. Over 300 airlines are featured in the 2018/2019 survey results. The customer survey forms were offered in English, French, Spanish, Russian, Japanese and Chinese.
The online survey operated from September 2018 to May 2019. On a year-to-year basis, further substantial increases in customer voting were recorded across the Chinese and Spanish language surveys.
The World’s Top 20 Airlines of 2019
- Qatar Airways
- Singapore Airlines
- ANA All Nippon Airways
- Cathay Pacific
- Emirates
- EVA Air
- Hainan Airlines
- Qantas Airways
- Lufthansa
- Thai Airways
- Japan Airlines
- Garuda Indonesia
- Swiss International Air Lines
- China Southern Airlines
- Austrian Airlines
- Air New Zealand
- Bangkok Airways
- KLM Royal Dutch Airlines
- British Airways
- AirAsia
Best Airlines – by Global Region
Best Low-Cost Airlines
Best Low-Cost Airlines in Europe 2019
Best Airline Catering
Best Airline Seats
Best Regional Airlines
Best Airline Lounges
Best Airlines Staff Service by Global Region
Qatar Airways Group Chief Executive, Mr Akbar Al Baker, said: “We are thrilled to be globally recognized by our customers by winning these four prestigious awards. Becoming the first airline to be named as ‘Airline of the Year’ for the fifth time is a landmark achievement and, combined with three other major Skytrax awards, it is a testament to the tireless efforts of the entire Qatar Airways team. It is a proud moment for the airline as our constant innovation and service standards set the benchmark in our industry.”
Edward Plaisted of Skytrax said: “To be named as the World’s Best Airline is a great recognition of Qatar Airways high standards, and recognizes the hard work and dedication from every member of staff to satisfy customers. To achieve this accolade for the fifth time is a remarkable achievement, and we congratulate them for this unique success. All of today’s award-winning airlines are voted for by customers, and the focus of our annual survey is for travelers to make their own, personal choices as to which airlines they consider to be best. We operate the survey and awards in a 100% independent and impartial format according to the commitment we gave back in 1999, and whilst every winner may not be the favorite of everyone, those that disagree should understand that these are the Passenger’s Choice Awards.”
