Lufthansa has been Certified with the highest 5-Star Airline rating by SKYTRAX, the international air transport rating organisation. SKYTRAX has bestowed this distinguished honour to only nine other airlines in the world, and Lufthansa is the only European airline to earn this accolade.

The Certified 5-Star Airline Rating recognises the highest overall quality performance and excellence in the ground and in-flight product provided by Lufthansa to it’s customers.

A critical factor for an airline to achieve 5-Star Certification is consistency of standards, and this is where Lufthansa ranks highly across their network and different cabin types, with a core feature of the Lufthansa 5-star experience being consistent staff service quality across frontline customer touchpoints.

Edward Plaisted, CEO of Skytrax, said: “The achievement of 5-Star Airline status by Lufthansa is not only a great accolade as the first European airline to reach this target, but is a clear recognition of the improvements they have made in recent years, particularly in all areas of the front line service delivery.”

Source: Lufthansa