Otravo, with travel brands, Travelgenio.com, Tripmonster.com, Travel2be.com, Vliegtickets.nl, Vliegtickets.be, Flygstolen.se, Greitai.lt, Bookinghouse.ee and Flysiesta.lv. Unfortunately had to decide to cease operations until further notice. Today customers and employees have been informed about the situation.

Under the decision are the brands: Travelgenio.com, Tripmonster.com, Travel2be.com, Schipholtickets.com, WTC.nl, Vliegtickets.nl, Vliegtickets.be, Flygstolen.se, Greitai.lt, Bookinghouse.ee and Flysiesta.lv.

Vakantiediscounter has been acquired by British investment company 3i since August 2022 and is no longer part of Otravo.

Impact on customers

Otravo has informed its customers that if a ticket has already been purchased and received in principle there is no need to worry, and no action is needed at this time. This information is also shared on the website. It is our top priority to send the flight ticket for bookings that have been made as soon as possible. Our customer service is currently unavailable by phone. In case customers have open questions about their flight tickets, they are advised to contact the airline directly.

Note to media:
Otravo management is not available for questions at this moment.

Please see the important information below by Otravo:

1. If you have purchased and received a ticket from us, there is no action to be taken, your purchase is secure, and you should not be concerned.
2. If you have purchased a flight from us, and have not received your ticket yet. It is our top priority to send the flight ticket for bookings that have been made as soon as possible. In case you expect a refund, we advise you to contact the airline directly with respect to the status of your requested refund.
3. If you require assistance with an airline ticket purchased. Please be aware that our call centre teams are no longer operating, please reach out to the airline providing your flight for assistance.
4. If you require assistance on an additional service associated with your ticket, see below;
   1. For Cancelation insurance (Enhanced Refundable Terms) – contact https://form.refundable.me/forms/refund
   2. For Customer Service Packages – these services are no longer being provided.
   3. For Travel Insurance – Check your confirmation e-mail for the name of the provider and contact [email protected]
   4. For Baggage insurance – contact https://fileyourcase.eclaims.europ-assistance.com/
   5. For Service Packages – These services are no longer being provided.
   6. For bankruptcy insurance – These services are no longer being provided.
   7. For Flex Ticket – These services are no longer being provided.
   8. For Bags Purchased: Please contact the airline directly.
   9. For Airhelp – please contact [email protected]
   10. For Hotels or Cars purchases: please follow the information received from our partners when booking the services.

Enjoy saving money while booking your travel

Otravo is a leading European online travel organization. With our brands, we enable travellers in over 50 countries to enjoy saving money while booking their flight tickets and holiday packages. We work closely with our partners like airlines, tour operators, hotels, car rentals, insurance companies etc. This way we guarantee our customers a complete and competitive offer. We make the shopping and booking process as easy, quick and enjoyable as possible. And with success: we process over 3 million reservations per year.

Otravo was established at the start of 2014 by the merger of Vliegtickets and WTC and added Schipholtickets to its brands in December 2015. In February 2016 a Private Equity firm took a majority shareholding in the company, with the objective to become a leading European Online Travel Agency through the combination of internal growth and acquisitions. This led to the acquisitions of Flygstolen (Nordics) in July 2016, VakantieDiscounter (Benelux, Packages) in February 2017 and Interneto Partneris (Baltics) in October 2017. In May 2018 Travelgenio was added, which means Otravo now sells over 3 million trips/holidays per year, generating close to 2 billion EUR in gross Sales.